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keygen -- Too many network failures



Newbie question I'm afraid ...
 
What is the most likely cause of the keygen utility throwing a "Too many network failures" error?  It happens very quickly ... so it's not a timeout issue.
 
I'm suspecting I need my hosting provider to open a port ... but I don't find documentation confirming that suspicion.
 
Thanks!
 
Daniel Wilson
eWhiteboard IT
260-446-4820