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Re: Tarsnap GUI shows 0 data archived or backed up

Hey Amar,

Thanks for sending the Journal log. It will definitely help in debugging this. Assuming that you started using Tarsnap GUI on the 18th here's what I see happening:

1. You added Job "weekly tarsnap backup";
2. You started a backup for said Job at 00-57-08 and then another which failed with:
[18/08/17 1:04 AM] Backup Job_weekly tarsnap backup_2017-08-18_01-04-30 failed: tarsnap: Transaction already in progress

Which is correct since you can't run multiple create/delete operations with tarsnap, these two operations are mutually-exclussive.

3. You exited the app and ran it again, while the first backup ran in the background still. You tried a manual backup again which failed for the same reason.

4. You started a new session when you woke up, I see 8:40 AM. You queued a dropbox on-demand backup which started running immediately. I see no backup finished for the initial backup at 2017-08-18_00-57-08 which I assume you killed the process either by system shutdown or otherwise.

5. Then you followed with more actions which failed with:
[18/08/17 1:35 PM] Backup Job_weekly tarsnap backup_2017-08-18_10-03-42 failed: tarsnap: Error looking up v1-0-0-server.tarsnap.com: nodename nor servname provided, or not known
These are network issues, check your firewall if you have one or could have been just a temporary network problem on your side.

I see you had better success with creating archives and jobs later on between 21-22. Can you confirm that you have those backups showing up in the GUI?

Thank you,

> On Aug 24, 2017, at 6:46 PM, amar@sdf.org wrote:
> Hey,
>> Apart from what Graham said, did you expand the Journal log (clicking the
>> bottom status bar or CMD+j) or took a peek at the Console Log in Help tab
>> next day? Sending screenshots of the UI, especially the top part, doesn't
>> really provide enough info for us to help you. What about desktop
> My point of screenshot was - I didn't see any archives where I could see
> data usage on tarsnap.con. That's all.
> Yes, I am attaching journal log with this mail.
>> notifications, can you check your macOS system notification area and see
>> if you got any errors during the backup process, or if the back was
>> started in the first place (assuming you didn't clear it)?
> I didn't clear any notifications but there are none from beyond 2 days.
>> Also did you enable Save Console Log in Settings -> Application ? That
> No, I didn't know. I didn't know it existed. I have enabled it now but
> obviously it shall not help with the issue now.
>> will definitely help in trouble shooting problems like this in the near
>> future, including for scheduled backups. The setting is not enabled by
>> default for privacy concerns mostly and *maybe* disk usage to some extent,
>> since the plain-text log can get quite big with heavy usage of operations
>> like list archives and contents. Maybe we should start a discussion in
>> regards to that, meaning should we enable it by default?
> I think it will be a good idea with some checks and balances.
>> Thank you for trying Tarsnap GUI out,
> Thank you for trying to make Tarsnap more accessible to non true geeks :)
> --
> Amar<journal.log>